Welcome to Twilight BD! We appreciate your interest in our products and services. These Terms and Conditions outline your rights and obligations when using our website and services. Please read them carefully before using our site. By accessing or purchasing from us, you agree to be bound by these terms.

1. Website Usage and Acceptance of Terms

By visiting our site and/or purchasing from Twilight BD, you engage in our services and agree to abide by these Terms and Conditions (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. If you disagree with any part of the terms, please discontinue use of our website and services.

Any new features or tools added to the site will be subject to these Terms. You can review the most current version of these Terms at any time on this page, and we reserve the right to update or change these Terms by posting updates to our website. Your continued use of the site following such updates constitutes acceptance of the revised Terms.

2. Product Authenticity and Quality Assurance

Twilight BD guarantees the authenticity of all our skincare products, sourcing only genuine, premium skincare brands. If a product is found to be counterfeit, we offer a 5,000 TK cash reward upon proof. We strive to maintain high standards in product quality to ensure our customers’ safety and satisfaction.

3. Returns and Refund Policy

• Return Eligibility: We only accept returns if we ship an incorrect item or if the product is proven counterfeit. For returns to be valid, items must be in their original condition, unused, and returned within seven days of delivery.
• Non-returnable Items: Products damaged after delivery or due to improper handling are not eligible for returns or refunds.
• Refunds: For eligible returns, refunds will be processed to the original payment method within seven business days after verification. Note that refunds do not apply for minor dissatisfaction in appearance or packaging if the product remains authentic and functional.

4. Order Cancellations

Orders may be canceled only if they haven’t yet shipped. Once shipped, cancellations are no longer possible. Twilight BD reserves the right to refuse or cancel orders at its discretion, including orders suspected of fraudulent activity or excessive returns.

5. Pricing and Modifications to Products and Services

• Pricing: All prices are in Bangladeshi Taka (BDT) and may change without notice. We make every effort to display accurate prices; however, errors may occur, and we reserve the right to correct any inaccuracies.
• Service Modification: Twilight BD reserves the right to modify, suspend, or discontinue any part of the site or product offering without prior notice. We are not liable for any modifications, price changes, or discontinuance of services.

6. Accuracy of Information

Twilight BD endeavors to provide accurate and updated product information. However, we do not guarantee that all descriptions, images, or pricing details on our site are error-free. Should a discrepancy arise, please contact us to clarify. Information on our site should be used as a general guide; users should verify details before making a purchasing decision.

7. Limitations of Liability

Twilight BD disclaims responsibility for any adverse skin reactions from product use. All products are for external use only, and we encourage you to review the ingredient list provided on the product packaging or consult with a dermatologist if you have concerns. We are not liable for health issues, allergic reactions, or other consequences arising from product use.

8. Privacy and Data Protection

Your privacy is paramount to us, and we are committed to protecting your personal information. Twilight BD’s Privacy Policy governs your data usage and protection. By using our site and services, you consent to our privacy practices, as outlined in the Privacy Policy.

9. User Conduct

You agree not to use our site or services for any unlawful or unauthorized purpose. This includes, but is not limited to:

• Violating any intellectual property rights.
• Transmitting malicious code, including viruses or worms.
• Engaging in fraudulent activities, impersonation, or misrepresentation.
• Attempting to compromise the security or integrity of our website.

Breaching any of these provisions will result in immediate termination of services and may result in legal action.

10. Third-party Tools and Links

Twilight BD may offer access to third-party tools or links. We do not monitor, control, or assume responsibility for any third-party services or content. Any third-party tools or services used are at the user’s discretion and should be evaluated independently.

11. User Feedback and Submissions

We welcome feedback but retain the right to use, edit, or publish any comments or suggestions you provide without obligation to maintain confidentiality or pay compensation. Comments should not violate the rights of others or contain harmful content.

12. Changes to Terms and Conditions

These Terms may be updated periodically, and it is the user’s responsibility to check this page for any modifications. By continuing to use the website or services, you agree to the revised Terms.

13. Contact Information

For further information, inquiries, or support, please contact us:

• WhatsApp: +8801886051472
• Email: [email protected]

By purchasing with Twilight BD, you acknowledge and agree to these Terms and Conditions. Thank you for choosing us for your skincare needs!