At Twilight BD, customer trust and satisfaction are key to our mission. Our refund policy is crafted to ensure fairness while maintaining product quality.

Eligibility for Refunds and Returns:

We accept refunds only for products that are damaged upon arrival or when an incorrect item has been shipped. To be eligible, customers must report the issue within 48 hours of receiving their order. Proof of damage or incorrect shipment (photos or videos) must be submitted alongside order details for verification. Products must be in their original, unused condition, sealed, and in the original packaging.

How to Submit a Refund Claim:

• Contact Us: Notify us via email or our customer service channels with detailed proof, such as high-resolution images or videos.
• Verification Process: Our team will review the submission, assess its validity, and communicate the outcome.
• Approval and Processing: Upon approval, refunds will be processed within 7-10 business days, either through the original payment method or as store credit.

What Is Not Eligible for Refunds:

• Opened or used items.
• Requests submitted beyond the 48-hour window.
• Returns for reasons other than damage or wrong product delivery, such as changes in personal preferences.

Shipping Costs and Return Guidelines:

• Return shipping costs are the customer’s responsibility unless otherwise noted.
• Original shipping fees are non-refundable.
• In cases where return shipping is necessary, detailed instructions will be provided.

Additional Information:

Twilight BD is committed to maintaining product authenticity and quality. We do not refund or exchange items that fall outside our conditions. By purchasing, customers acknowledge understanding and agreement to these terms.

Policy Amendments:

Twilight BD reserves the right to revise this policy as needed. Updates will be posted on our website, and continued use of our service signifies acceptance of any changes.

For questions or to initiate a claim, contact us through our customer service channels. We strive to make your shopping experience smooth and reliable.

For more info please feel free to write us: [email protected]